Training

This course is intended to introduce participants to mediation as a concept as well as a skill. We will examine the various stages of the mediation process.

The course will consist of a blend of theory and opportunity for participants to engage in several simulations drawn from a range of settings such as family, neighborhood and the work place. This course meets the requirements of the California Dispute Resolution Programs Act.

Topics Include – Learning the stages of the mediation process – Learning how to convene a mediation – Develop communications skills – Learn ethical standards of practice and professional responsibility

Course Length
Four meetings
9:00 am – 5:00 pm

This course shows how to deal constructively with people when their behavior is difficult. Strategies for handling such behavior as verbal attacks, complaining, manipulation, attention-seeking, and excessive talking are covered. Participants will gain a deeper understanding of themselves and others and learn strategies and intervention techniques to assist them when dealing with difficult people.

Course Length
Three meetings
9:00 am – 5:00 pm

This course introduces participants to basic conflict management theory and practices. The nature and dynamics of conflict, levels of conflict, conflict management styles and intervention strategies are examined. Participants will gain insights into their own responses to conflict and learn tools to prevent and resolve conflict.

Topics Include:

• The psychology of conflict
• The theory of conflict
• Uncovering your own conflict style
• Understanding how emotions and values affect conflict

Course Length
Three meetings
9:00 am – 5:00 pm

This course shows how to deal constructively with people when their behavior is difficult. Strategies for handling such behavior as verbal attacks, complaining, manipulation, attention-seeking, and excessive talking are covered. Participants will gain a deeper understanding of themselves and others and learn strategies and intervention techniques to assist them when dealing with difficult people.
Course Length
Three meetings
9:00 am – 5:00 pm

In today’s world, managers are challenged to create a work environment that addresses the needs and responds to the opportunities of a diverse workforce. Effective leaders must move beyond their own cultural frame of reference to promote strong intercultural communication and create cultural synergy in the workplace. They must recognize the advantages of the productivity potential inherent in a diverse population. To assist managers in becoming more successful at interacting with a diverse workforce, this course addresses:

• Steps in managing diversity
• The impact of culture on the organization
• Communicating interculturally
• Cultural dynamics of work performance

Course Length
Two meetings
9:00 am – 5:00 pm

As a negotiator, the power to influence people is the most important skill you need to master. This talent will give you the ability to shape the outcome of any negotiation. All great negotiators have the ability to influence people’s views on reaching an agreement. In this workshop, you will learn the importance of building rapport, how to master your emotions, properly ask questions and assure your verbal and nonverbal communication match. In this course you will learn:

• The importance of building rapport
• How to master your emotions
• The benefits of effective communication
• The dynamics of interpersonal and group conflict
• Differing styles and approaches to negotiation

Course Length
Two meetings
9:00 am – 5:00 pm